Return & Refund Policy

At Aurifox, customer satisfaction is an important part of our shopping experience. We want every customer to feel confident when choosing our bags and hats. If your purchase does not meet your expectations, we provide a clear return and refund process designed to make your experience simple and convenient.

This return information explains the requirements for eligible returns, the steps to request a return, how returned items are reviewed, and how refunds are processed. Our goal is to handle every request fairly while ensuring a smooth experience for our customers.

01. Return Eligibility

Customers may request a return within 30 days from the date the order is received. To qualify for a return, items must meet the required return conditions outlined below.

Before sending any item back, customers must contact Aurifox support to receive assistance with the return process. Please do not send products back without contacting our team first, as this may delay the review process.

02. Return Conditions

To ensure a successful return review, returned products should be kept in their original condition. Customers are encouraged to carefully inspect their order after delivery and contact us if any concerns occur.

Eligible returned items should meet the following conditions:

• The item must be unused and in original condition.
• The product should include original packaging when possible.
• The item must not show signs of wear, washing, alteration, or damage caused after delivery.
• All included accessories or packaging materials should be returned with the product.

Returns that do not meet these conditions may not qualify for a refund.

03. Items That Cannot Be Returned

Some products may not be accepted for return due to their condition or usage. Items that cannot be returned include:

• Products that have been used, worn, washed, or modified.
• Items damaged due to improper care after delivery.
• Products returned without prior communication with our support team.
• Items missing original components or packaging when required.

If you are unsure whether your item qualifies for a return, please contact our support team before sending the product back.

04. Starting Your Return Request

To begin a return, please contact Aurifox with your order information and details about the reason for your request. Our support team will review your information and provide guidance on the next steps.

When contacting us, please include:

• Order number.
• Customer name.
• Product details.
• Reason for requesting a return.
• Photos or additional information if needed.

Providing complete information helps us process your request more efficiently.

05. Return Inspection Process

Once a returned item arrives, our team will inspect the product to confirm that it meets the return requirements. This inspection helps us verify the condition of the item before approving a refund.

The review process may include checking the product condition, packaging, and any included accessories. Customers will receive confirmation once the inspection has been completed.

06. Refund Processing Timeline

After a return has been approved, refunds will be processed within the standard timeframe. The refund processing period begins after the returned item has been received and inspected.

Refund Stage	Estimated Time
Return Review	After item arrival and inspection
Refund Processing	Within 10 business days

Please note that the time required for the refund to appear in your account may vary depending on your payment provider.

07. Refund Method

Approved refunds will be issued through the original payment method used during checkout.

Aurifox currently accepts PayPal payments. Refunds will be returned through the same payment channel used for the original purchase.

08. Delayed Refunds

If you have received confirmation that your refund has been processed but the funds have not appeared yet, please allow additional time for your payment provider to complete the transaction.

If your refund is still not visible after the expected processing period, please contact your payment provider first. You may also contact Aurifox support so we can help review the refund status.

09. Damaged Items

Aurifox carefully prepares each order before shipment. However, if your item arrives damaged, please contact us as soon as possible after delivery.

To help us review the issue quickly, please provide:

• Your order number.
• A description of the damage.
• Clear photos showing the issue.

Our team will review the information provided and assist with an appropriate solution.

10. Incorrect Items Received

If you receive an item that is different from what you ordered, please contact Aurifox promptly. We will review your order details and help resolve the issue.

Please provide photos of the received product along with your order information so our team can verify the situation and provide assistance.

11. Exchanges

At this time, Aurifox does not offer direct product exchanges. Customers who wish to receive a different item may return the original product following the return process and place a new order separately.

If you need assistance choosing another product, our support team will be happy to help guide you through available options.

12. Contact Us

If you have questions about returns, refunds, damaged products, or any other order concerns, our customer support team is available to assist you.