Cancel/Change Order

At Aurifox, we understand that customers may occasionally need to update or cancel an order after completing a purchase. Whether you need to correct information, adjust your order details, or request a cancellation, we aim to provide a simple and convenient process.

Because orders are prepared quickly to ensure efficient delivery, requests for changes or cancellations must be submitted as soon as possible. Our team will always make reasonable efforts to assist customers before an order moves into the shipping process.

01. Order Changes

Customers may request changes to an order after purchase, including corrections to selected information or product details. However, changes can only be considered while the order is still being prepared and has not entered the shipping process.

Possible order updates may include:

• Correcting customer information.
• Updating shipping details before shipment.
• Reviewing product-related concerns before processing begins.

To request an order change, please contact Aurifox support as soon as possible with your order number and the specific information you would like to update.

02. Cancellation Window

Aurifox allows customers to request order cancellations before the order enters the fulfillment and shipping process.

Cancellation requests should be submitted immediately after placing an order. The earlier you contact us, the more likely we can successfully review and process your request.

Order Status	Cancellation Availability
Order Recently Placed	Cancellation request may be reviewed
Order Being Prepared	Cancellation may be limited depending on processing status
Order Shipped	Cancellation is no longer available

03. Orders That Have Been Processed

After an order has been processed and prepared for shipment, it may no longer be possible to make changes or cancel the order.

Once a package has been shipped, it must continue through the delivery process. Customers who no longer wish to keep an eligible item may contact our support team after receiving the order to discuss available return options.

Processed orders are handled quickly to reduce delivery delays and ensure customers receive their purchases as efficiently as possible.

04. Incorrect Shipping Information

Customers are responsible for reviewing shipping information carefully before completing checkout. Accurate delivery details help prevent delays, failed deliveries, or returned packages.

If you notice incorrect shipping information after placing your order, please contact Aurifox immediately. Our team will attempt to update the information before the order is shipped.

Once an order has been dispatched, we may not be able to modify the delivery address. In these situations, customers may need to work directly with the shipping carrier or wait for the package to return before additional assistance can be provided.

05. Refunds After Cancellation

If a cancellation request is approved before shipment, the order payment will be refunded through the original payment method used during checkout.

Refund processing begins after the cancellation has been confirmed. Customers should allow time for the payment provider to complete the refund transaction.

Refund Information	Details
Refund Method	Original payment method
Payment Option	PayPal
Processing Time	Up to 10 business days

If an order has already shipped, cancellation is no longer available. Customers may need to follow the return process after delivery if the item qualifies.

06. Replacement Orders

In certain situations, customers may need assistance with replacement items, such as receiving an incorrect product or experiencing an issue with an order.

Each replacement request will be reviewed individually based on order information and the specific circumstances involved.

Customers requesting assistance with a replacement may be asked to provide:

• Order number.
• Product details.
• Description of the issue.
• Photos or additional information when necessary.

Our support team will review the request and provide guidance regarding available solutions.

07. Customer Responsibilities

Customers play an important role in ensuring orders are processed successfully. To help avoid issues, customers should:

• Review all order details before completing payment.
• Provide accurate shipping information.
• Contact support quickly when changes are needed.
• Monitor order updates and shipping notifications.
• Provide accurate information when requesting assistance.

Providing complete and correct information allows Aurifox to respond faster and provide better support.

08. Understanding Order Processing Times

Aurifox works to prepare orders efficiently after payment confirmation. Orders are generally processed within 1 business day before being transferred to the selected shipping carrier.

Because our fulfillment process begins quickly, cancellation or modification opportunities may become unavailable shortly after purchase.

09. Contact Us

If you need to request an order change, cancellation, replacement, or assistance with any order concern, our customer support team is available to help.