Frequently Asked Questions

Placing an order with Aurifox is simple. Browse our available bags and hats, select your preferred product, add it to your shopping cart, and continue through checkout.

During checkout, make sure your shipping information and payment details are accurate before confirming your purchase. Once your payment is successfully completed, your order will begin processing.

Yes. After completing your purchase, customers will receive order confirmation details. This confirmation helps you review your order information and verify that your purchase was successfully submitted.

If you do not receive confirmation, please check your email inbox and contact our support team if you need assistance.

If you need to make changes to your order, please contact Aurifox as soon as possible. We will try to assist with updates before the order enters the shipping process.

Once an order has been processed or shipped, changes may no longer be possible.

Cancellation requests must be submitted as soon as possible after placing an order. Orders can only be cancelled before they have been processed for shipment.

If the order has already been shipped, cancellation is no longer available. Customers may need to follow the return process after receiving the package.

Aurifox currently accepts PayPal as the available payment method.

Customers should ensure that their payment information is accurate to avoid delays during order confirmation and processing.

Yes. Payments are processed through secure payment services. Aurifox does not store complete payment account information on our own systems.

Customers can also help protect their information by using secure devices and keeping payment account details private.

Payment failures may occur due to incorrect payment details, account restrictions, insufficient available funds, or temporary payment provider issues.

If your payment does not complete successfully, please review your PayPal account information and try again.

Aurifox typically processes orders within 1 business day after payment confirmation.

Orders are prepared carefully before being transferred to the selected shipping carrier.

After processing, orders generally require 2–6 business days for transit depending on delivery conditions and carrier operations.

Estimated delivery time includes processing and shipping time, but unexpected carrier delays may occasionally occur.

Aurifox offers a simple flat-rate shipping option:

• Shipping Cost: $6.99
• Handling Time: 1 business day
• Transit Time: 2–6 business days

Aurifox works with reliable shipping carriers to deliver customer orders. Available carriers may include:

• USPS
• UPS
• FedEx

The selected carrier may depend on availability and delivery location.

Once your order has shipped, tracking information will be provided when available. Customers can use the tracking number to monitor shipment progress.

Please allow some time for tracking information to update after the carrier receives the package.

Tracking updates may occasionally take time to appear, especially shortly after shipment. We recommend waiting for the carrier system to refresh.

If your tracking information remains unchanged for an extended period, please contact our support team for assistance.

If you notice an incorrect shipping address, contact Aurifox immediately. We will try to update the information before your order is shipped.

Once the package has been dispatched, address changes may no longer be possible.

Customers are responsible for providing accurate shipping information during checkout. Incorrect addresses may cause delays, failed deliveries, or returned packages.

Please carefully review your address before completing payment.

Eligible items may be returned within 30 days after delivery. Products must meet return requirements and should remain unused and in original condition.

Customers should contact Aurifox before sending any return package.

To request a return, contact our support team with your order number, product details, and reason for the return.

Our team will provide guidance regarding the next steps.

Approved refunds are processed within 10 business days after the returned item has been received and reviewed.

The time required for funds to appear may vary depending on your payment provider.

No. Aurifox does not charge a restocking fee for approved returns.

Aurifox does not currently offer direct exchanges. Customers who need a different item may return the original product if eligible and place a new order separately.

If your order arrives damaged, please contact Aurifox as soon as possible. Providing your order details and photos of the issue can help our team review the situation faster.

If you receive an incorrect item, please contact our support team with your order information and photos of the received product.

We will review the issue and provide assistance based on your specific situation.

Product availability may change depending on inventory. We make every effort to keep product information accurate, but some items may become unavailable without notice.

Our customer support team is available to assist with questions about orders, payments, shipping, returns, and products.

If you need further assistance, please contact Aurifox customer support.

Email: support@aurifox.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Address: 9 Carol Dr, Ivoryton, CT 06442-1277, United States (EST)